Work
The smallest design decisions can be the difference between "effortless" and "rage-inducing" to a user. By combining an iterative process, user research, and human-centered design principles, I create seamless experiences that simplify the complex while delighting the user.
Modernizing a complex legacy system to improve usability
United States Tax Court (USTC)
Lead product designer, researcher, and content strategist
I led the design, development, and deployment of a green field case management system for USTC, which included in-depth user research to understand the 12+ personas, complicated user flow mapping, and careful stakeholder management to gain the support and trust of internal users.
The result: A modern, fully integrated system that drastically improved the user experience, added critical functionality, incorporated time-saving automation, and gave greater access to the public with a mobile-friendly, self-service portal.
Helping nursing mothers with a robust feeding app
Babyation
Product designer, Brand & visual designer, Product owner
I redesigned the app for a national start-up that launched a revolutionary breast pump allowing mothers to monitor and track their baby’s feedings through a connected BLE mobile app.
TIME named the Babyation pump one of the best inventions of 2022.
The result: An updated, more cohesive brand, improved usability that focused on key functionality, and better performance with fewer bugs.
