Thoughts

I’ve been fortunate to be able to share some of my experiences and expertise through these conference talks, podcasts, and blog posts.

  • Reduce the risk of getting it wrong

    BLOG

    Lessons from fridge failures. Sometimes one small detail can make or break a product’s usability. I break down how to effectively research so you can pinpoint the right problem to solve and avoid future disaster.

    Read

  • No one wants to waste time on rework

    BLOG

    But what if it’s not actually a waste? Like Edison and his failed attempts at inventing the light bulb, each failed experiment teaches us a valuable lesson about how to get closer to success.

    Read

  • Building trust and providing solutions: What makes a great leader

    PODCAST

    Hear what our senior management team has learned about leading through their own mistakes.

    Listen

  • The customer pays the price: On fixing your internal systems

    PODCAST

    I make the case that by helping internal teams, you can reduce turnover, reduce inefficiencies, and ultimately improve your customer experience.

    Listen

  • Conscious uncoupling: Ways to separate user habits from user needs

    CONFERENCE TALK

    UX Camp, Remote - June 2021

    Government UX Summit - June 2021

  • Total procurement makeover: Key insights for running federal digital service procurements

    CONFERENCE TALK

    FedHealthIT Podcast - Jan. 2021

  • The partnership of agile and UX

    CONFERENCE TALK

    Agile Government Leadership Conference, Washington, DC - Dec. 2019

  • Vocal exercises: finding your voice

    CONFERENCE TALK

    UX Camp, Chicago, IL - April 2016

  • The unwitting content strategist

    CONFERENCE TALK

    18F Speaker Series, DC - Oct. 2015

    UX Camp, Chicago, IL - May 2015

    edUi Conference, Richmond, VA - Oct. 2014